The structure of communication, or what is the same, all the elements that compose it, is formed by the “digital” part (verbal language such as words, letters, numbers) and “analog” part (nonverbal language or the way we convey the message through voice, body movements, etc.).
Two hands with painted faces and colorful snacks
The interesting thing about this distinction is that human beings, when verbally communicate and transmit a message, the digital component only participates in 7% while digital makes 93%. Specifically, the “majority” digital part is distributed by 38% (through the tone, rhythm, volume and our voice breaks) and the remaining 55% through elements such as breathing, posture, gestures, movements hands and arms, eye movements, etc.
This leads us to a startling conclusion: that when we communicate, it is more important how we express that the content of what we say himself, because what really makes the receiver of our communication is interested, understand or persuade it the way that reaches such content.
Therefore, for lawyers is essential to know the techniques of non-verbal communication, and especially those concerning the analog component, since our business is characterized by a permanent communicative interaction with customers, co-office, adverse lawyers, judges, etc. . through which we have information, advice, training, teamwork, negotiate, convince and persuade.
And this is crucial from a basic idea, which is that the elements of the analog part can be used deliberately, consciously and voluntarily by us is, which opens up a huge range of possibilities in order to be more effective in development of our profession.
Similarly, and based on the above idea it is useful to know some principles of nonverbal communication, as its simple reading us and confirms the importance of this and the convenience of its study and practice. Let them:
Nonverbal behavior of the sender and receiver usually done unconsciously.
The emotional state of the person influences nonverbal communication constitutes a very reliable indicator of the emotions that the other person is going through.
People process information unconsciously, taking very quick decisions (one second or less than a second) on people, what will motivate you first contact people pass judgment on us immediately to form, and it will do before we begin to speak on the basis of emotion we transmit our nonverbal language.
Prints reached after the initial contact tend to persist because we unconsciously labeling that person and we condition us to reaffirm that first impression.
In communication, we often give more reliability to the non-verbal to verbal messages so that before any inconsistency between nonverbal communication prevail.
People imitate our emotions and feel the same as us and that feelings and emotions are contagious. Thus, we transmit what we really feel, that is, with our behaviors provoke other nonverbal behaviors.
These principles, which are only a few (you can see more in the post Tips for effective communication: psychology in the service of attorney), reveal the importance of knowing the practical and theoretical aspects of nonverbal communication, because if we are able to consciously nonverbal language change depending on the circumstances, will add significant value to our professional capacity.